Return Terms
How to Return a Product
Standard Return Policy
1.For received or in-transit products:
● Returns accepted within 7 days of product receipt, provided it’s unused, unmodified, with original firmware retained, and includes all accessories and documentation.
● Contact us at info@captaindma.com before returning.
● Buyer bears shipping and customs duty costs. PayPal payments incur a 4.4% deduction by the bank, cryptocurrency payments a 5% deduction by the trading platform.
● Returned products may undergo inspection. Approved refunds or exchanges processed within 10 working days.
● Video proof of returned item’s packaging required.
● CaptainDMA hardware is for research use only; no software support provided.
2.For unshipped products:
● Buyer bears refund handling fee: 4.4% for PayPal, 5% for cryptocurrency.
● Immediately notify us; if shipped, follows shipped product return rules. We are unable to offer returns for refunds for the following
Unjustified reasons for return of goods
- Malicious damage to the product (e.g., firmware modification).
- Buyer's computer incompatibility with the device.
- Hardware damage due to failure to follow instructions.
- Intentional refusal of goods upon delivery.
- Exceeding the return period.
Returns Policy per Category
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on captaindma assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Items that are non-returnable: Any custom-made items
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on captaindma assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Items that are non-returnable: Any custom-made items
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on captaindma assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Items that are non-returnable: Any custom-made items
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on captaindma assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Items that are non-returnable: Any custom-made items
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on captaindma assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Items that are non-returnable: Any custom-made items
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on captaindma assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Items that are non-returnable: Any custom-made items
